To be eligible for a refund, the swimwear must be in its original condition. It must not have been worn or washed. You have 30 days after receiving of the product to return it for a refund. We will refund the amount paid for the swimsuit EXCLUDING the original shipping cost. It is your responsibility to return the package to us. We are not responsible and cannot be held liable for lost packages shipped back to us. We recommend using a tracking number to be able to track your package. The shipping cost paid to return the swimwear to Freedoms Wear for a refund is neither covered nor reimbursed by us. Send us back the swimsuit using your LOCAL POST OFFICE for people from the United States, use USPS. (WARNING: DO NOT use any private shipping company such as UPS, Fedex or DHL). Inside your package, please include a paper with you your name, your phone number, your order number and write that you want to have a refund for the order.
We try our best to ensure the quality of our product but if you receive any damaged goods, contact us firstname.lastname@example.org give us your order number and include a picture of the damage product. We'll make sure to sort out the problem quickly. Note however, that we cannot be held liable for any damages after the swimwear have been put in the washing machine and/or drying machine.